Refund Policy
Last updated: August 20, 2026
The policy in one line
Unused credits are refundable in full within 30 days of purchase. Credits you have already consumed are not refundable.
There are no bonus credits, promotional balances, or tiers — you receive exactly the amount you pay for, which makes refunds simple to calculate.
How it works
- Email support@globalrouterai.com from the address on your account, or request a refund from your billing page.
- We refund the unused portion of your balance to the original payment method.
- Refunds are approved within 2 business days. Your bank or card issuer typically takes a further 5–10 business days to post the funds.
- Refunds are issued in the original currency of the purchase.
Crypto payments: how refunds differ
Blockchain transfers cannot be reversed. We honour the same 30-day refund promise for credits bought with crypto, but the mechanics are different and you should know them before you pay:
- Refunds are sent manually, on the same network and in the same coin you paid with. Tell us the receiving address when you request one — we cannot reverse the original transaction.
- The network fee for the refund transfer is deducted from the amount returned. On the networks we support this is typically well under a dollar.
- We refund the US dollar value credited to your account, paid out in stablecoin. We do not take on exchange-rate risk in either direction.
- Manual refunds are processed within 5 business days.
We credit whatever actually arrives. Exchanges deduct a withdrawal fee, so sending a $20 invoice often lands as slightly less. Your balance reflects the amount received, not the amount invoiced — your payment is never rejected for being a little short.
Worked examples
- You top up $$50 and use nothing → refund $$50.
- You top up $$50 and use $$12 → refund $$38.
- You top up $$50 and use all of it → nothing to refund.
If the service does not work for you
If the Service is unavailable, degraded, or does not behave the way you expected — for example because model behaviour differs from a first-party API — tell us. If you have consumed credits on requests you could not use, contact us and we will look at your account and may issue a discretionary refund of that usage. We would rather refund you than have you file a chargeback.
When we may decline
- Requests made more than 30 days after the purchase being refunded
- Accounts suspended for breaching our Acceptable Use Policy
- Repeated purchase-then-refund cycles, or other patterns indicating abuse
- Credits purchased with a payment method that was later reversed or disputed
Chargebacks
Please contact us before disputing a charge with your bank. We can almost always resolve it faster directly. Accounts with an unresolved chargeback are suspended until the dispute is settled.